MMS Delivery Delays Over the T-Mobile Network

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays over T-Mobile network for Toll free numbers. This incident has been resolved.

Posted Nov 04, 2022 - 15:48 PDT

Monitoring

We are observing recovery in MMS delivery over the T-Mobile network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 04, 2022 - 15:17 PDT

Update

We are still experiencing MMS delivery delays over the T-Mobile network, this is impacting Toll Free numbers, and 10DLC. Also, we’re no longer experiencing shot-codes delivery delays. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 04, 2022 - 12:00 PDT

Update

We are still experiencing MMS delivery delays over the T-Mobile network, this is impacting Toll Free numbers, Short Codes and 10DLC. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 04, 2022 - 10:02 PDT

Update

We are still experiencing MMS delivery delays over the T-Mobile network, this is impacting Toll Free numbers, Short Codes and 10DLC. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 04, 2022 - 09:02 PDT

Update

We are experiencing MMS delivery delays over the T-Mobile network, this is impacting Toll Free numbers, Short Codes and 10DLC. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 04, 2022 - 08:32 PDT

Investigating

Our monitoring systems have detected a potential issue with outbound MMS over T-Mobile network for Toll free numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 04, 2022 - 08:14 PDT

This incident affected: PROGRAMMABLE MESSAGING (MMS).