SMS Content modification on SMS over India Networks

Incident Report for Twilio

Resolved

We are no longer experiencing SMS content modification issue sent to a subset of India Networks. This incident has been resolved.

Posted Apr 15, 2021 - 05:23 PDT

Update

Our programmable messages have experienced SMS content modification issue sent to a subset of India Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 15, 2021 - 04:54 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 15, 2021 - 04:45 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).