Automated Alert: Minimal Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the SMS delivery issue via Short Codes, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Aug 18, 2021 - 22:57 PDT

Investigating

We've become aware of a potential issue with SMS delivery while sending using short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 18, 2021 - 22:22 PDT