SMS Delivery Delays from Subset of Twilio Short Codes to US Sprint

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures for Short Codes to US Sprint. This incident has been resolved.

Posted Jun 16, 2020 - 14:02 PDT

Monitoring

We have started seeing recovery for SMS from a subset of Twilio Short Codes to US Sprint. We will continue to monitor to ensure a full recovery.

Posted Jun 16, 2020 - 12:09 PDT

Update

We are continuing to work with our carrier partner to resolve the issue with SMS Delivery Delays from Subset of Twilio Short Codes to US Sprint. We will provide further updates as more information becomes available.

Posted Jun 16, 2020 - 09:32 PDT

Update

Posted Jun 16, 2020 - 07:55 PDT

Update

We are experiencing SMS delivery delays when sending messages to US Sprint from a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Jun 16, 2020 - 06:48 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 16, 2020 - 06:41 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America, MMS Short Code, North America) and PROGRAMMABLE MESSAGING (MMS, SMS).