Packet Loss in Brazil Region Impacting Inbound Voice Call Quality for Subset of Customers

Incident Report for Twilio

Resolved

We are no longer observing packet loss for Brazil. This incident has been resolved.

Posted May 17, 2021 - 10:51 PDT

Monitoring

We are observing recovery in packet loss for Brazil. We will continue to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available

Posted May 17, 2021 - 08:59 PDT

Update

We are still experiencing inbound packet loss in Brazil. Subset of customers may experience degraded call quality or dropped calls due to latency. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 17, 2021 - 07:10 PDT

Update

We are experiencing inbound packet loss in Brazil. Subset of customers may experience degraded call quality or dropped calls due to latency. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 17, 2021 - 06:12 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 17, 2021 - 06:07 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).