Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Delivery Delays and Failures to Claro Network in Nicaragua
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala.. This incident has been resolved.
Update
We continue observing recovery in SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are observing recovery in SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as additional information becomes available.
Update
We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as additional information becomes available.
Update
We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 2 hours or soon as additional information becomes available.
Investigating
We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in an hour or soon as additional information becomes available.
Update
We have identified recovery over Claro Network in Guatemala. We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 2 hours or sooner if additional information becomes available.
Update
We are observing recovery with SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. We will continue monitoring to ensure a full recovery, and provide another update in 2 hours.
Monitoring
We have identified recovery over Claro Network in Guatemala. We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 2 hours or sooner if additional information becomes available.
Update
We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 24 hours or sooner if additional information becomes available.
Update
We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 24 hours or sooner if additional information becomes available.
Update
We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 24 hours or sooner if additional information becomes available.
Update
We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. However, delivery issues affecting the Claro network in Honduras have been resolved. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 16 hours or sooner if additional information becomes available.
Update
We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. However, delivery issues affecting the Claro network in Honduras have been resolved. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 8 hours or sooner if additional information becomes available.
Update
We are still experiencing SMS delivery delays when sending messages to multiple Claro Networks in Nicaragua, Honduras and Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We are still experiencing SMS delivery delays and delivery report delays when sending messages to multiple Claro networks in Central America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We are still experiencing SMS delivery delays and delivery report delays when sending messages to multiple Claro networks in Central America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We continue experiencing SMS delivery delays and delivery report delays when sending messages to Claro in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Monitoring
We are still experiencing SMS delivery delays and delivery report delays when sending messages to multiple Claro networks in Central America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are still experiencing SMS delivery delays and delivery report delays when sending messages to multiple Claro networks in Central America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Update
We are still experiencing SMS delivery delays and delivery report delays when sending messages to Claro in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing SMS delivery delays and delivery report delays when sending messages to Claro in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS, Latin America).