SMS Delivery Delays to C-Spire Network in the US From Twilio Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to C-Spire Network in the US from Twilio long codes. This incident has been resolved.

Posted Jun 21, 2023 - 19:59 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to C-Spire Network in the US from Twilio long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 21, 2023 - 18:19 PDT

Update

We are experiencing SMS delivery delays when sending messages to C-Spire Network in the US from Twilio long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 21, 2023 - 17:30 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 21, 2023 - 17:15 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).