MMS Delivery Delays on US - Verizon on a Small Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer observing issues with MMS message delivery to US - Verizon. This incident has been resolved.

Posted Oct 17, 2020 - 13:18 PDT

Monitoring

We are observing successful MMS delivery to US - Verizon. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 17, 2020 - 12:49 PDT

Update

We continue to experience MMS delivery delays to US - Verizon when sending messages from a small subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 17, 2020 - 09:53 PDT

Update

We are experiencing MMS delivery delays to US - Verizon when sending messages from a small subset of Twilio short codes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 17, 2020 - 08:45 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 17, 2020 - 08:36 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).