Failure to create Tasks in TaskRouter

Incident Report for Twilio

Resolved

All systems are operational

Posted Jan 15, 2020 - 16:20 PST

Update

In certain scenarios, a task may fail to be created when the TaskChannel does not exist. The team is currently investigating.

Posted Jan 15, 2020 - 15:26 PST

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 15, 2020 - 15:23 PST

This incident affected: FLEX (TaskRouter).