Super SIM Network Connectivity Issues

Incident Report for Twilio

Resolved

This issue has been resolved, and Super SIM is operating normally at this time.

Posted Sep 05, 2022 - 07:53 PDT

Identified

We are now seeing recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 05, 2022 - 07:26 PDT

Investigating

We are experiencing Super SIM connectivity issues one of our partners that provides connectivity. We are observing Super SIMs reconnecting on backup IMSIs. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.

Posted Sep 05, 2022 - 05:26 PDT