MMS Delivery Failures To a Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing issues causing inbound MMS delivery failures to a subset of Twilio short codes. This incident has been resolved.

Posted Feb 10, 2022 - 08:22 PST

Monitoring

We are seeing an improvement in the issue causing inbound MMS delivery failures to a subset of Twilio short codes. Additionally, we are no longer seeing delivery failures for outbound MMS to AT&T from a subset of Twilio short codes. Our engineers will continue to monitor the traffic until resolved. We will provide another update in 2 hours or as soon as more information becomes available

Posted Feb 10, 2022 - 06:24 PST

Update

We are continuing to work with our carrier partner to resolve the issue causing inbound MMS delivery failures to a subset of Twilio short codes. Additionally, we are no longer seeing delivery failures for outbound MMS to AT&T from a subset of Twilio short codes. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 09, 2022 - 22:29 PST

Update

We are continuing to work with our carrier partner to resolve the issue causing inbound MMS delivery failures to a subset of Twilio short codes. Additionally, we are no longer seeing delivery failures for outbound MMS to AT&T from a subset of Twilio short codes. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 09, 2022 - 18:29 PST

Update

We are continuing to work with our carrier partner to resolve the issue causing inbound MMS delivery failures to a subset of Twilio short codes. Additionally, we are also observing delivery failures for outbound MMS to AT&T from a subset of Twilio short codes. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 09, 2022 - 16:29 PST

Identified

The issue causing MMS delivery failures to a subset of Twilio Short Codes has been identified. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 09, 2022 - 15:29 PST

Update

We are continuing to work with our carrier partner to resolve the issue causing inbound MMS delivery failures to a subset of Twilio short codes. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 09, 2022 - 14:29 PST

Investigating

Our monitoring systems have detected a potential issue impacting receiving mobile originated MMS messages to a subset of Twilio short codes. Our engineers have been alerted and are actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.

Posted Feb 09, 2022 - 13:57 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).