SMS Delivery Delays to a Subset of UK Phone Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to a subset of UK phone numbers. This incident has been resolved.

Posted Apr 08, 2022 - 10:11 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to a subset of UK phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 08, 2022 - 08:15 PDT

Update

We are still experiencing SMS delivery delays when sending messages to a subset of UK phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 08, 2022 - 07:51 PDT

Update

We are experiencing SMS delivery delays when sending messages to a subset of UK phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 08, 2022 - 06:59 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to a subset of UK phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 08, 2022 - 06:55 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).