SMS Delivery Delays and Failures to US Google Voice Network Over a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS messages to US Google Voice network over a subset of short codes. This incident has been resolved.

Posted May 20, 2022 - 18:30 PDT

Monitoring

Sending SMS messages to US Google Voice network over a subset of short codes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted May 20, 2022 - 14:39 PDT

Update

We continue to experience SMS delivery delays and failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted May 19, 2022 - 20:05 PDT

Update

We continue to experience SMS delivery delays and failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted May 19, 2022 - 04:09 PDT

Update

We continue to experience SMS delivery delays and failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted May 18, 2022 - 20:16 PDT

Update

We continue to experience SMS delivery delays and failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 18, 2022 - 16:16 PDT

Update

We are experiencing SMS delivery delays and failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 18, 2022 - 14:17 PDT

Update

We are currently experiencing SMS delivery delays and failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 18, 2022 - 13:17 PDT

Investigating

We are currently experiencing SMS delivery delays and failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 12 hours or as soon as more information becomes available.

Posted May 18, 2022 - 13:16 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).