Programmable Voice High Risk Flagging of Some US and UK Mobile Numbers

Incident Report for Twilio

Resolved

The incident causing Programmable Voice high risk flagging of some US and UK mobile numbers for a small subset of customers has been resolved. We are closing this incident and will reach out to these customers individually for further follow-ups.

Posted Jan 27, 2021 - 18:02 PST

Update

We are still investigating a Programmable Voice issue with high risk flagging of some US and UK mobile numbers for a small subset of customers. We expect to have an update for you in 2 hours or as soon as information is provided.

Posted Jan 27, 2021 - 16:12 PST

Update

We are investigating a Programmable Voice issue with high risk flagging of some US and UK mobile numbers for a small subset of customers. We expect to have an update for you in 1 hour or as soon as information is provided.

Posted Jan 27, 2021 - 15:16 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice Geo Permissions flagging certain numbers as high-risk. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 27, 2021 - 13:43 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).