Customers with Campaigns on Messaging Services Are Unable to Add Non-10DLC Senders

Incident Report for Twilio

Resolved

We are no longer experiencing issues in messaging services with 10DLC campaigns. This incident has been resolved.

Posted Mar 15, 2024 - 22:16 PDT

Monitoring

We are observing recovery in the messaging services. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 15, 2024 - 19:50 PDT

Update

Customers using Messaging Services with 10DLC Campaign associated are unable to add other number types to their messaging service. Our engineers are working to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.

Posted Mar 15, 2024 - 18:32 PDT

Investigating

Customers using Messaging Services with 10DLC Campaign associated are unable to add other number types to their messaging service. Our engineers are working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Mar 15, 2024 - 17:32 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Services).