SMS Delivery Delays to Vivo Network in Brazil from BR Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Vivo Network in Brazil from Brazil longcodes . This incident has been resolved.

Posted Sep 08, 2020 - 12:54 PDT

Monitoring

We are observing successful SMS delivery to Vivo Network in Brazil from Brazil longcodes. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 08, 2020 - 12:19 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Vivo Network in Brazil from Brazil longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Sep 08, 2020 - 11:20 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).