Outbound SMS delivery to Brazil Claro is failing

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 02, 2020 - 14:24 PDT

Update

We are continuing to investigate this issue.

Posted Apr 02, 2020 - 12:38 PDT

Update

SMS messages are failing to be delivered to the Brazil Claro network. Our engineers are working with the underlying carrier to resolve the issue. We will provide more information as it is received.

Posted Apr 02, 2020 - 11:26 PDT

Update

We are continuing to investigate this issue.

Posted Apr 02, 2020 - 11:15 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 02, 2020 - 11:13 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).