SMS Delivery Delays to Brazil CTBC

Incident Report for Twilio

Resolved

We are no longer experiencing delivery status delays when sending messages to Brazil CTBC. This incident has been resolved.

Posted Nov 02, 2020 - 01:39 PST

Monitoring

We are observing recovery in delivery report delays when sending messages to Brazil CTBC. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 01, 2020 - 23:34 PST

Update

We are experiencing SMS delivery report delays when sending messages to Brazil CTBC. At this time, the actual delivery of SMS is working as expected, but we are still seeing delivery report delays. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 01, 2020 - 22:30 PST

Update

We are experiencing SMS delivery report delays when sending messages to Brazil CTBC. At this time, the actual delivery of SMS is working as expected, but we are still seeing delivery report delays. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 01, 2020 - 18:30 PST

Update

We are experiencing SMS delivery report delays when sending messages to Brazil CTBC. At this time, the actual delivery of SMS is working as expected, but we are still seeing delivery report delays. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 01, 2020 - 16:37 PST

Investigating

We are experiencing SMS delivery report delays when sending messages to Brazil CTBC. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 01, 2020 - 15:41 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).