Special characters being incorrectly formatted in outbound SMS to Verizon Network in US

Incident Report for Twilio

Resolved

This root cause of this issue has been identified by our carrier partner, and the expected time of resolution is Thursday into Friday over night PDT. We will continue to work with our carrier partner on their fix implementation and test verification. Please reach out to support@twilio.com if you have any concerns and questions.

Posted Apr 14, 2020 - 06:25 PDT

Investigating

We are currently observing that the Underscore" (_) or At (@) characters are being incorrectly formatted in outbound SMS to Verizon network in US. Our engineers are working with our carrier partner to resolve this issue.

Posted Apr 14, 2020 - 05:59 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).