Issue with Buying Phone Numbers

Incident Report for Twilio

Resolved

Buying phone numbers from the account portal has been resolved and is operating normally at this time.

Posted Aug 30, 2021 - 13:42 PDT

Identified

Our engineers have identified the issue causing degraded performance on our account portal with regards to buying phone numbers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 30, 2021 - 13:01 PDT

Update

We're currently seeing degraded performance on our account portal with regards to buying phone numbers. The "Buy" button is not visible for some customers, with the workaround of resizing the browser window. Our engineering team is looking into the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 30, 2021 - 12:31 PDT

Update

We're currently seeing degraded performance on our account portal with regards to buying phone numbers. The "Buy" button is not visible for some customers, with the workaround of resizing the browser window. Our engineering team is looking into the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 30, 2021 - 10:34 PDT

Investigating

We are currently seeing degraded performance on our account portal with regards to buying phone numbers. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 30, 2021 - 09:34 PDT

This incident affected: DEVELOPER TOOLS (Console).