SMS Delivery Delays from Twilio Toll-Free Numbers to a Subset of Long Code and Short Code Numbers in Canada

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays from Twilio toll-free numbers to a subset of long code and short code numbers in Canada. This incident has been resolved.

Posted Jun 21, 2023 - 18:16 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages from Twilio toll-free numbers to a subset of long code and short code numbers in Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 21, 2023 - 17:43 PDT

Update

Correcting the previous update, we are experiencing SMS delivery delays when sending messages from Twilio toll-free numbers to a subset of long code and short code numbers in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 21, 2023 - 17:25 PDT

Update

We are experiencing SMS delivery delays when sending messages to multiple networks in Canada from a subset of Twilio long code and short code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 21, 2023 - 16:58 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 21, 2023 - 16:32 PDT

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).