SMS Delivery Delays and Failures to TNM Network in Malawi

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery delays when sending messages to TNM network in Malawi. This incident has been resolved.

Posted Sep 21, 2023 - 15:19 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to TNM network in Malawi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 21, 2023 - 13:18 PDT

Update

We continue experiencing SMS delivery delays and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 21, 2023 - 09:43 PDT

Update

We are still experiencing SMS delivery delays and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 21, 2023 - 07:38 PDT

Investigating

We are experiencing SMS delivery delays and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 or as soon as more information becomes available.

Posted Sep 21, 2023 - 06:41 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).