Flex Insights Latency Impacting Agents Tab and Historical Reporting

Incident Report for Twilio

Resolved

We continue to see full recovery for both Agent Tab and Historical Reporting. This incident has been resolved.

Posted Mar 16, 2021 - 18:03 PDT

Monitoring

We see full recovery for both Agent Tab and Historical Reporting. We will continue to monitor these services for full service recovery and will provide another update in 4 hours.

Posted Mar 16, 2021 - 15:56 PDT

Update

Agents Tab has fully recovered and we are nearing full recovery on Historical Reporting. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 16, 2021 - 15:04 PDT

Identified

We have identified the issue and currently Agents Tab has fully recovered. We are seeing recovery on Historical Reporting. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 16, 2021 - 13:55 PDT

Update

Our monitoring systems have detected a potential issue with latency in the Flex Agents Tab as well as Historical Reporting. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 16, 2021 - 13:26 PDT

Investigating

Our monitoring systems have detected a potential issue with latency in the Flex Agents Tab. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 16, 2021 - 13:05 PDT

This incident affected: FLEX (Flex Application Platform).