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Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Issues Towards Rogers/Fido Networks in Canada
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery issues to Rogers/Fido networks in Canada. This incident has been resolved.
Update
We are observing successful SMS delivery when sending messages to Rogers/Fido networks in Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are observing successful SMS delivery when sending messages to Rogers/Fido networks in Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to investigate SMS delivery issue when sending messages towards Rogers\Fido networks in Canada, which is causing long messages to be shown in multiple segments versus appearing as a single message on the handset. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Update
We are continuing to investigate SMS delivery issue when sending messages towards multiple networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Update
We are continuing to investigate SMS delivery issue when sending messages towards multiple networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We are continuing to investigate SMS delivery issue when sending messages towards multiple networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing SMS delivery issue when sending messages towards multiple networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with SMS Delivery Towards Multiple Networks in Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Long Code, North America).