Automated Alert: Minimal Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the SMS delivery issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Nov 26, 2025 - 10:45 PST

Investigating

Our monitoring systems have detected a potential issue sending SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 26, 2025 - 10:33 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).