SMS Delivery Delays to US Carriers from a Small Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to US Carriers from Twilio Short Codes. This incident has been resolved.

Posted Nov 20, 2021 - 13:59 PST

Update

We continue to observe recovery in SMS delivery delays when sending messages to US Carriers from a small subset of Twilio Short Codes. We are continuing to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 20, 2021 - 12:22 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to US Carriers from a small subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 20, 2021 - 10:29 PST

Update

We are continuing to experience SMS delivery delays to US Carriers from a small subset of Twilio Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Nov 20, 2021 - 10:00 PST

Update

We are continuing to experience SMS delivery delays to US Carriers from a small subset of Twilio Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 20, 2021 - 02:05 PST

Update

We are continuing to experience SMS delivery delays to US Carriers from a small subset of Twilio Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 19, 2021 - 23:11 PST

Update

We are continuing to experience SMS delivery delays to US Carriers from a small subset of Twilio Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 19, 2021 - 21:11 PST

Investigating

We are experiencing SMS delivery delays to US Carriers from a small subset of Twilio Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 19, 2021 - 20:11 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).