Outbound Call Failures to a Subset of UK Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing outbound call failures to a subset of UK numbers. This incident has been resolved.

Posted May 09, 2023 - 09:17 PDT

Update

We continue seeing recovery for outbound call failures to a subset of UK numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 09, 2023 - 07:23 PDT

Monitoring

We have started seeing recovery for outbound call failures to a subset of UK numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 09, 2023 - 05:23 PDT

Update

We are observing outbound call failures to a subset of UK numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 09, 2023 - 04:36 PDT

Investigating

We've become aware of a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 09, 2023 - 04:19 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).