Inbound Call Failures to a Subset of Twilio South African Phone Numbers

Incident Report for Twilio

Resolved

Inbound Call failures to Twilio South African phone numbers has been resolved and Voice product is operating normally at this time.

Posted Jul 11, 2023 - 06:50 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio South African phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 11, 2023 - 04:59 PDT

Update

We are still observing a subset of call failures to Twilio South African phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 11, 2023 - 04:42 PDT

Investigating

We are observing a subset of call failures to Twilio South African phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 11, 2023 - 03:49 PDT

This incident affected: CARRIER NETWORK (Voice, Middle East & Africa).