SMS Delivery Failures from Twilio to MTN Nigeria

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.

Posted Nov 08, 2026 - 21:20 PST

Monitoring

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 08, 2026 - 19:19 PST

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 08, 2026 - 17:15 PST

Identified

Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 08, 2026 - 16:03 PST

Investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 08, 2026 - 15:19 PST

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).