Issues receiving Recording Transcriptions from Marketplace Addons

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 22, 2020 - 17:12 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 22, 2020 - 16:42 PDT

Update

Our engineers are implementing a fix to resolve the issue. We will update as soon as we have more information.

Posted Apr 22, 2020 - 16:04 PDT

Update

We have identified issues with all Marketplace Addons for Recording Transcriptions, where customers are not receiving transcriptions of their recordings. Our engineers are working on a fix to resolve this issue. We will update as soon as we have more information.

Posted Apr 22, 2020 - 14:42 PDT

Identified

We have identified issues with VoiceBase High Accuracy Transcription Marketplace Addon, where customers are not receiving transcriptions of their recordings. Our engineers are working on a fix to resolve this issue. We will update as soon as we have more information.

Posted Apr 22, 2020 - 14:05 PDT

Update

We are continuing to investigate this issue.

Posted Apr 22, 2020 - 13:11 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 22, 2020 - 13:11 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Recording US1).