SMS Delivery Delays and Failures to Airtel in Zambia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures from Twilio to Airtel network subscribers in Zambia. This incident has been resolved.

Posted Mar 10, 2026 - 06:26 PDT

Monitoring

We are observing successful SMS delivery from Twilio to Airtel network subscribers in Zambia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 10, 2026 - 04:36 PDT

Update

We are experiencing SMS delivery failures from Twilio to Airtel network subscribers in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 10, 2026 - 02:50 PDT

Investigating

We are experiencing SMS delivery failures from Twilio to Airtel network subscribers in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Mar 10, 2026 - 02:00 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).