Inbound SMS Delivery Delay To A Subset Of Phone Numbers In Canada

Incident Report for Twilio

Resolved

We are no longer experiencing Inbound SMS delivery delay to a subset of phone numbers in Canada. This incident has been resolved.

Posted Jul 29, 2023 - 02:22 PDT

Update

We are still observing recovery in Inbound SMS delivery delay to a subset of phone numbers in Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 29, 2023 - 02:16 PDT

Monitoring

We are observing recovery in Inbound SMS delivery delay to a subset of phone numbers in Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 29, 2023 - 00:17 PDT

Update

We continue to experience Inbound SMS delivery delay to a subset of phone numbers in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 28, 2023 - 22:47 PDT

Update

We are still experiencing Inbound SMS delivery delay to a subset of phone numbers in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 28, 2023 - 20:47 PDT

Investigating

We are experiencing Inbound SMS delivery delay to a subset of phone numbers in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 28, 2023 - 19:52 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).