SMS Delivery Delays and Failures to and from Multiple Networks in US for a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures to and from multiple networks in the US for a subset of short codes. This incident has been resolved.

Posted Aug 28, 2025 - 15:39 PDT

Monitoring

We are observing recovery in SMS delivery delays and failures to and from multiple networks in the US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 28, 2025 - 13:38 PDT

Update

Our engineers continue working with our carrier partner to resolve the issue related to SMS delivery delays and failures to and from multiple networks in the US for a subset of short codes. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 28, 2025 - 11:55 PDT

Update

We have identified that Messages from Multiple Network Subscribers in the US to a Subset of Short Codes are also impacted for this incident. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 28, 2025 - 09:55 PDT

Investigating

We are experiencing SMS delivery Delays and failures to multiple networks in US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hou or as soon as more information becomes available.

Posted Aug 28, 2025 - 09:19 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (SMS).