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        SMS Delivery Delays From a Subset of Twilio Registered Sender IDs to Telenor Serbia

        Incident Report for Twilio

        Resolved

        We are no longer experiencing MMS/SMS delivery delays when sending messages from a subset of Twilio Registered Sender IDs to Telenor network subscribers in Serbia. This incident has been resolved.
        Posted Mar 13, 2026 - 06:55 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages from a subset of Twilio Registered Sender IDs to Telenor network subscribers in Serbia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 13, 2026 - 05:05 PDT

        Investigating

        Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Registered Sender IDs to Telenor network subscribers in Serbia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Mar 13, 2026 - 04:20 PDT
        This incident affected: CARRIER NETWORK (SMS, Europe).