Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Twilio Flex - Maintenance
Incident
Report for Twilio
Resolved
We’re creating the notification comms in reference to a planned maintenance in all regions between 9:00 PM PST to 11:59PM Pacific Time on 07/29/2025. Since the reboot have been completed, we’re resolving this proactive communication. Systems are operational.
Monitoring
We’re creating this proactive comms in reference to a planned maintenance in all regions between 9:00 PM PST to 11:59PM Pacific Time on 07/29/2025.
We’ll start the cluster reboot in the next 10 minutes, which will last about 10 seconds. Customers may experience the following during the cluster reboots:
-Login failures for customers logging in via legacy SSO (customers with enhanced SSO are not impacted) or console.
-Customers that are already logged in may be logged out from Flex UI or Webchat.
-Customers using Webchat may be unable to initiate new sessions or see disruptions to their existing sessions (token refresh failure).
-Customers should be able to re-login after the impact period in case of login failure during the maintenance window.
We’ll start the cluster reboot in the next 10 minutes, which will last about 10 seconds. Customers may experience the following during the cluster reboots:
-Login failures for customers logging in via legacy SSO (customers with enhanced SSO are not impacted) or console.
-Customers that are already logged in may be logged out from Flex UI or Webchat.
-Customers using Webchat may be unable to initiate new sessions or see disruptions to their existing sessions (token refresh failure).
-Customers should be able to re-login after the impact period in case of login failure during the maintenance window.
This incident affected: FLEX (Flex Application Platform, TaskRouter, Flex Insights, Flex Agent Desktop, Flex Queue Stats, Flex Teams View, Flex Admin Console, Flex Routing, Flex Conversations, Flex Programmable Chat, Flex Programmable Voice, Proxy, Flex Plugins, Flex Billing).