Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Experiencing Failures With Conversations Frontend SDK v2.0.0 When Sending Media Messages
Incident
Report for Twilio
Resolved
Failures when sending media messages from Conversations Frontend SDK has been resolved. Conversations is operating normally at this time.
Monitoring
Our engineers have deployed a fix for this issue. We are seeing recovery when sending media messages from Conversations Frontend SDKs. We are currently monitoring the issue and will provide next update in 60 minutes or as soon as more information becomes available.
Update
Our engineers have identified a fix for this issue and will deploy it on Monday Nov 1, 2021. We discovered an edge case where media message sending would fail in certain Conversations. The failures only impact SDK v2.0.x, specifically when the corresponding Conversation is created by the same SDK version. Other SDK versions are unaffected, as are Conversations created by the REST API (irrespective of SDK version). If you have a Conversation that was created with SDK 2.0.x, you can resolve the issue by using the REST API to update the Conversation's Messaging Service SID property.
We expect to provide another update on Monday Nov 1, 2021 or as soon as more information becomes available.
We expect to provide another update on Monday Nov 1, 2021 or as soon as more information becomes available.
Update
Our engineers have identified a fix for this issue and will deploy it on Monday Nov 1, 2021. We discovered an edge case where media message sending would fail in certain Conversations. The failures only impact SDK v2.0.x, specifically when the corresponding Conversation is created by the same SDK version. Other SDK versions are unaffected, as are Conversations created by the REST API (irrespective of SDK version). If you have a Conversation that was created with SDK 2.0.x, you can resolve the issue by using the REST API to update the Conversation's Messaging Service SID property.
We expect to provide another update in 8 hours or as soon as more information becomes available.
We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are continuing to experience failures when sending media messages from Conversations Frontend SDKs. The failures affect only SDK v2.0.0, specifically when the corresponding conversation is created by the same SDK version. Other SDK versions are unaffected, as are Conversations created by the REST API (irrespective of SDK version).
Our engineers have identified the root cause and are working on the fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
Our engineers have identified the root cause and are working on the fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are continuing to experience failures when sending media messages from Conversations Frontend SDKs. The failures affect only SDK v2.0.0, specifically when the corresponding conversation is created by the same SDK version. Other SDK versions are unaffected, as are Conversations created by the REST API (irrespective of SDK version).
Our engineers have identified the root cause and are working on the fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
Our engineers have identified the root cause and are working on the fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are continuing to experience failures when sending media messages from Conversations Frontend SDKs. The failures affect only SDK v2.0.0, specifically when the corresponding conversation is created by the same SDK version. Other SDK versions are unaffected, as are Conversations created by the REST API (irrespective of SDK version).
Our engineers have identified the root cause and are working on the fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Our engineers have identified the root cause and are working on the fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
We are continuing to experience failures when sending media messages from Conversations Frontend SDKs. The failures affect only SDK v2.0.0, specifically when the corresponding conversation is created by the same SDK version. Other SDK versions are unaffected, as are Conversations created by the REST API (irrespective of SDK version).
Our engineers have identified the root cause and are working on the fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Our engineers have identified the root cause and are working on the fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are continuing to experience failures for Conversations created with Conversations Frontend SDK v2.0.0 when sending media messages. Our engineers are investigating to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing failures for Conversations created with Conversations Frontend SDK v2.0.0 when sending media messages. Our engineers are investigating to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
We are experiencing failures for Conversations created with 2.0 SDKs when sending media messages. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: PROGRAMMABLE MESSAGING (Conversations).