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Issues found outside of Twilio’s Network
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System Metrics
Outbound Call Quality Issues From a Subset of Twilio's Phone Numbers in Mexico
Incident
Report for Twilio
Resolved
The issue affecting utbound call quality issues from a subset of Twilio's Phone Numbers in Mexico has been resolved, and the service is functioning normally at this time.
Monitoring
We have started seeing recovery for outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are continue investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (Voice, Latin America).