Intermittent API Timeouts for Twilio REST API

Incident Report for Twilio

Resolved

We have resolved the issue causing the Voice REST API to experience API timeouts. Programmable Voice and other products that were impacted by this issue, are now operating normally at this time.

Posted Aug 19, 2020 - 14:18 PDT

Monitoring

During our investigation, engineers learned that API timeouts might have impacted products other than Programmable Voice. We have seen recovery for Twilio REST API elevated 503 errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or sooner when there is more information to share.

Posted Aug 19, 2020 - 13:31 PDT

Update

A subset of customers using the Voice REST API are experiencing API timeouts. Our engineering team is actively investigating this issue. We will provide an update in 1 hour or when more information becomes available.

Posted Aug 19, 2020 - 12:00 PDT

Investigating

Our monitoring systems have detected a potential issue with API timeouts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 19, 2020 - 11:11 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1) and DEVELOPER TOOLS (REST API).