SMS Delivery Receipts Delay from Shortcode to Canada

Incident Report for Twilio

Resolved

We are no longer experiencing delays in receiving Delivery receipts when sending SMS to Canada from Shortcodes. This incident has been resolved.

Posted Jun 10, 2020 - 06:33 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 10, 2020 - 05:48 PDT

Update

We are seeing recovery for SMS Delivery Receipts from Shortcode to Canada. We'll continue monitoring and update this post if new information becomes available.

Posted Jun 10, 2020 - 05:48 PDT

Update

Our engineering team is still working along with our carrier partner to resolve this issue. We will provide an update as soon as we have additional information.

Posted Jun 10, 2020 - 04:52 PDT

Update

We are continuing to investigate this issue.

Posted Jun 10, 2020 - 03:02 PDT

Investigating

We are experiencing delays in receiving Delivery receipts when sending SMS to Canada from Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Jun 10, 2020 - 02:50 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).