SMS Delivery Delays to Claro Network in Brazil

Incident Report for Twilio

Resolved

We are no longer seeing SMS Delivery Delays to Claro Network in Brazil. This incident has been resolved.

Posted Nov 06, 2024 - 20:46 PST

Monitoring

We have observed a recovery from the SMS delivery delays when sending messages to Claro Network in Brazil. We are monitoring the service to ensure a full recovery, and we will provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 06, 2024 - 20:15 PST

Update

We continue experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 06, 2024 - 13:58 PST

Update

We are still experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 06, 2024 - 09:58 PST

Update

We are still experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 06, 2024 - 07:49 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 or as soon as more information becomes available.

Posted Nov 06, 2024 - 06:29 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).