SMS Delivery Report Delays to Claro in Peru

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to Claro in Peru. This incident has been resolved.

Posted Aug 20, 2025 - 20:00 PDT

Monitoring

We are observing recovery for the delay issue in receiving message delivery reports when sending to Claro in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 20, 2025 - 18:14 PDT

Investigating

We are experiencing delays in receiving message delivery reports when sending to Claro in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 20, 2025 - 17:14 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).