Issue with Outbound Call Signing for US based traffic

Incident Report for Twilio

Resolved

The issue affecting outbound calls to Twilio in the US has been resolved, and the service is functioning normally at this time.

Posted Feb 13, 2023 - 16:58 PST

Monitoring

We have started to see recovery in PSTN Call Signing within the US. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 13, 2023 - 16:24 PST

Identified

Twilio is experience connectivity issues with our identity resolution vendor affecting approximately 5% of voice calls which require signing capability. Affected customers will see a notification indicating a signing error. We are currently working with the carrier partner to resolve the issue. We expect to provide an update in 1 hour or as soon as more information becomes available.

Posted Feb 13, 2023 - 15:25 PST

Investigating

We are observing issues with a subset of outbound calls from the US. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 13, 2023 - 15:10 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).