Inbound Call Failures to a Subset of Twilio Phone Numbers via Programable Voice, Twimlets and Flex

Incident Report for Twilio

Resolved

The issue affecting inbound calls and Flex has been resolved, and the service is functioning normally at this time.

Posted Mar 12, 2022 - 19:26 PST

Monitoring

We have started seeing recovery for the Inbound calls and Flex. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 12, 2022 - 18:52 PST

Update

We are continuing to investigate an issue impacting inbound calls to a subset of Twilio phone numbers using Twimlets. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 12, 2022 - 18:30 PST

Update

We are continuing to investigate an issue impacting inbound calls to a subset of Twilio phone numbers using Twimlets. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Mar 12, 2022 - 17:38 PST

Update

We are investigating a potential issue impacting inbound calls to a subset of Twilio phone numbers. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 12, 2022 - 17:09 PST

Investigating

Our monitoring systems have detected a potential issue impacting inbound calls to a subset of Twilio phone numbers.
Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.

Posted Mar 12, 2022 - 16:51 PST

This incident affected: FLEX (Flex Application Platform) and PROGRAMMABLE VOICE US1 (TwiML US1).