Delays Viewing and Receiving Operator Results in Conversation Intelligence and Accessing Conversation Memory

Incident Report for Twilio

Resolved

Memory and Intelligence v3 continue to operate normally. This incident has been resolved.

Posted Oct 06, 2026 - 14:11 PDT

Monitoring

Our engineers have mitigated the incident. Memory and Intelligence v3 events are now publishing. Between the time of 12:33pm PT - 1:29pm PT Memory and Intelligence v3 events were not published. We are monitoring to ensure there is no further impact.

Posted Oct 06, 2026 - 13:55 PDT

Update

Our engineering team is currently investigating an issue that affects our Conversation Intelligence and Conversation Memory features. Affected users will be unable to view and receive new results from GenAI Language Operators and access new Memories and Observations in Conversation Memory. We will provide another update in 1 hour, or as soon as more information is available.

Posted Oct 06, 2026 - 13:30 PDT

Investigating

Our monitoring systems have detected a potential issue with Conversation Intelligence. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Oct 06, 2026 - 13:16 PDT

This incident affected: CONVERSATIONS (Conversation Intelligence, Conversation Intelligence (classic), Conversation Memory).