SMS Delivery Delays to Jersey Telecom Network in Jersey

Incident Report for Twilio

Resolved

After investigation with our carrier partner, we found that although the carrier partner did experience SMS delivery delays when sending messages to Jersey Telecom Network in Jersey, this had no impact on Twilio's customers. We have identified ways to further avoid any impact to customers. This incident has been resolved.

Posted Oct 18, 2023 - 16:29 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Jersey Telecom Network in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 18, 2023 - 16:01 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Jersey Telecom Network in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 18, 2023 - 12:01 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Jersey Telecom Network in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 18, 2023 - 10:05 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Jersey Telecom Network in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 18, 2023 - 09:01 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).