MMS Delivery Delays from a Subset of Twilio US Short Codes to US Carriers

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to US Networks from Twilio short codes. This incident has been resolved.

Posted Nov 30, 2021 - 10:22 PST

Monitoring

Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery from Twilio short codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 30, 2021 - 08:25 PST

Update

We are still experiencing MMS delivery delays from a Subset of Twilio US Short Codes to US Carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 30, 2021 - 04:53 PST

Investigating

We are experiencing MMS delivery delays from a Subset of Twilio US Short Codes to US Carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 30, 2021 - 03:15 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).