Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Errors for the Twilio Rest API Impacting Multiple Twilio Services
Incident
Report for Twilio
Resolved
We are no longer experiencing Twilio Rest API issues impacting multiple services. This incident has been resolved.
Update
We will continue monitoring to ensure the Twilio Rest API issues impacting multiple services do not reoccur. We will be monitoring all services to confirm a full recovery and provide another update in 24 hours or as soon as more information becomes available.
Update
We will continue monitoring to ensure the Twilio Rest API issues impacting multiple services do not reoccur. We will be monitoring all services to confirm a full recovery and provide another update in 24 hours or as soon as more information becomes available.
Update
We will continue monitoring to ensure the Twilio Rest API issues impacting multiple services do not reoccur. We will be monitoring all services to confirm a full recovery and provide another update in 24 hours or as soon as more information becomes available.
Update
We will continue monitoring to ensure the Twilio Rest API issues impacting multiple services do not reoccur. We will be monitoring all services to confirm a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
Update
We will continue monitoring to ensure the Twilio Rest API issues impacting multiple services do not reoccur. We will be monitoring all services to confirm a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
Update
We will continue monitoring to ensure the Twilio Rest API issues impacting multiple services do not reoccur. We will be monitoring all services to confirm a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
Update
We will continue monitoring to ensure the Twilio Rest API issues impacting multiple services do not reoccur. We will be monitoring all services to confirm a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
Monitoring
We are observing recovery with the Twilio Rest API issue impacting multiple Twilio services starting at approximately 5:16 AM UTC. Our engineering team has identified the problem, implemented a fix, and we are now seeing services recover. We will continue monitoring all services to ensure full recovery and will provide another update in 30 minutes or as soon as more information becomes available.
Update
We continue to investigate issues impacting the Programmable Messaging API, TaskRouter, Proxy and Programmable Video starting at approximately 5:16 AM UTC. During this period, about 0.1% of Programmable Messaging API requests (~2,500 requests) returned 5xx errors. TaskRouter is seeing approximately 80 errors (503) from Proxy and Video is reporting 106 requests with status 503. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating issues impacting the Programmable Messaging API, TaskRouter, Proxy and Programmable Video starting at approximately 5:16 AM UTC. During this period, about 0.1% of Programmable Messaging API requests (~2,500 requests) returned 5xx errors. TaskRouter is seeing approximately 80 errors (503) from Proxy and Video is reporting 106 requests with status 503. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue for Messaging, Proxy, TaskRouter, and Programmable Video. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms, Recordings, Compositions, Network Traversal Service, Go Rooms, Video Insights), FLEX (TaskRouter, Proxy), PROGRAMMABLE MESSAGING (SMS), and PROXY.