SMS Delivery Failures to Hong Kong PCCW

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures sending SMS to Hong Kong PCCW. This incident has been resolved.

Posted Dec 16, 2020 - 04:55 PST

Update

We are experiencing delivery failures sending SMS to Hong Kong PCCW. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 16, 2020 - 00:58 PST

Investigating

We are experiencing delivery failures sending SMS to Hong Kong PCCW. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 15, 2020 - 22:57 PST

Monitoring

We are observing successful SMS delivery when sending SMS to Hong Kong PCCW for the last 60 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 15, 2020 - 22:11 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 15, 2020 - 21:42 PST

Investigating

We are experiencing delivery failures sending SMS to Hong Kong PCCW. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 or as soon as more information becomes available.

Posted Dec 15, 2020 - 20:50 PST

This incident affected: CARRIER NETWORK (SMS, APAC).