SMS Delivery Delays to Spark Network in New Zealand via Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Spark Network in New Zealand via subset of shortcodes. This incident has been resolved.

Posted Jun 10, 2024 - 21:27 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Spark Network in New Zealand via subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2hours or as soon as more information becomes available.

Posted Jun 10, 2024 - 19:29 PDT

Update

We are experiencing SMS delivery delays when sending messages to Spark Network in New Zealand via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Jun 10, 2024 - 18:30 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Spark Network in New-Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Jun 10, 2024 - 18:26 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).