Unable to Verify Caller ID Using SMS

Incident Report for Twilio

Resolved

Issues with Caller ID verifications has been resolved and is operating normally at this time.

Posted Jan 24, 2024 - 10:37 PST

Update

Caller ID verifications using SMS is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 24, 2024 - 10:03 PST

Update

Caller ID verifications using SMS is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 24, 2024 - 08:01 PST

Update

Posted Jan 24, 2024 - 05:53 PST

Update

Posted Jan 24, 2024 - 04:00 PST

Update

Posted Jan 24, 2024 - 02:02 PST

Update

We are now able to Verify Called ID using SMS, a fix has been implement and we are still monitoring the results. We shall provide you with an update within the next 2 hours or as soon as there is an update.

Posted Jan 24, 2024 - 00:05 PST

Monitoring

We are now able to Verify Called ID using SMS, a fix has been implement and we are now monitoring the results.

Posted Jan 23, 2024 - 22:00 PST

Update

We continue to have partial outage for caller ID verification on our Account Portal. Customers are not able to add caller IDs using SMS. We are still working to restore functionality as soon as possible. As a workaround, customers can use voice verification, only for non-trial accounts. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 23, 2024 - 16:02 PST

Update

Our Account Portal has a partial outage for caller ID verification. Customers are not able to add caller IDs using SMS. We are still working to restore functionality as soon as possible. As a workaround, customers can use voice verification, only for non-trial accounts. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 23, 2024 - 11:42 PST

Update

Our Account Portal has a partial outage for caller ID verification. Customers are not able to add caller IDs using SMS. We are still working to restore functionality as soon as possible. As a workaround, customers can use voice verification, only for non-trial accounts. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 23, 2024 - 09:46 PST

Investigating

Our Account Portal has a partial outage for caller ID verification. Customers are not able to add caller IDs using SMS. We are still working to restore functionality as soon as possible. As a workaround customers can use voice verification, only for non-trial accounts. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 23, 2024 - 08:42 PST

This incident affected: DEVELOPER TOOLS (Console).